Overview:
ALL STAR BPO is a limited liability company registered by PSEB (Pakistan Software Exchange Board) in Islamabad, Pakistan. It was established on 2nd July 2012. Our head office along with two branches in located Rawalpindi and soon we will be starting operations in Islamabad also. By mid-2021 our company will be registered in USA as well. We have over 400 colleagues working on different verticals that include Auto Insurance, home Insurance, inbound assistance, home security, home Improvement and IT solutions. We have proven experience of running home mortgage and new purchase live transfer.
Introduction:
One of the core value of ALL STAR BPO is to provide clients with reliable and top-quality call center services round the clock. By utilizing our services clients have the greatest chance of communicating with their targeted customers. We provide B2C services including inbound and outbound calls. Our committed and well-trained cadre of customer support specialists consistently provide excellent services delivered in a timely and cost-effective manner. We have dedicated department of quality control experts that evaluate 100% sales generated in our organization. Qualified team of quality assurance analysist ensures to deliver only best services to our clients. We use advanced methods to live monitor the calls and regularly conduct quality sessions with individuals every week. We follow industry recommended practices and techniques to help agents better understand the product.
Services Offer:
We excel in delivering the highest level of customer satisfaction to our clients by offering superior outbound services with inbound support reps.
Company is designed to provide the best support to the Clients and the programs are devised to fulfill Client’s need. We provide bilingual services in both English and Urdu. The most common needs that we can fulfill are:
• Inbound service
• Generate sales leads
• Set appointments
• Surveys (including statistical analysis and political surveys)
• First level help desk
• Business development
• Seminar and conference invitations
• Software and IT solutions
Core Values:
Our core values include the edge we provide to our Clients.
• Communication: We listen to our clients, customers, and each other.
• Quality: We strive to produce and deliver the best quality.
• Responsible - We take pride in our work and hold ourselves accountable for delivering our promises.
• Diligence: We are productive and self-motivated, completing our work as efficiently as possible. We are dedicated to honoring commitments to the best of our ability, by whatever means necessary.
• Customer Satisfaction: We ensure that the highest level of quality services is delivered flawlessly to customers knowing this is key to the success of our business.
• Passionate: We are passionate about the amazing benefits that our clients get with our services and we are committed to their success.
Mission Statement:
To provide our clients flexible outsourced contact center solutions that delivers, best processes, maximum value and business growth.
Vision Statement:
Guided by our mission and our values, our vision is to deliver enterprise level Business Process Outsourcing (BPO) solutions to global clients in a manner that’s effortless, accurate and friendly.
Keys to Success:
Our keys to long-term survivability and profitability are:
 Create long-term contracts that demand constant monitoring or on-call services.
 Keeping close contact with clients and establishing a well-functioning long-term relationship with them to generate repeat business and obtain a top-notch reputation.
 Establish a comprehensive service experience for our clients that include consultation, progress reports and post-program feedback.
Our Staff:
We have competitive employees who have diversified experience. It includes:
• Self-Motivated
• Positive Attitude
• Responsible
• Excellent Communication
• Team Players
• Problem Solvers.
Providing quality with quantity and support on even holidays as well is our core objective.
Thanks.